IRONWOOD REMEDIATION LLC – PRIVACY POLICY
Effective Date: 01/01/2026
Ironwood Remediation LLC (“Ironwood,” “we,” “us,” or “our”) values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your information when you interact with our website, request services, submit forms, or communicate with us in any way.
By using our website or services, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
We may collect the following types of information:
1.1 Personal Information
Information you voluntarily provide, including:
- Name
- Phone number
- Email address
- Property address
- Photos or videos you submit for inspections/quotes
- Payment information (processed securely through third-party providers)
- Any messages, emails, or communications sent to us
1.2 Technical & Usage Information
Automatically collected data, which may include:
- IP address
- Device information
- Browser type
- Pages visited
- Time spent on our website
- Cookies and similar tracking technologies
1.3 Job-Related Property Information
Information related to inspections, proposals, or service requests, such as:
- Square footage
- Structural and insulation conditions
- Rodent, contamination, or moisture findings
- Photos taken by Ironwood technicians or inspectors
2. HOW WE USE YOUR INFORMATION
Ironwood uses your information only for legitimate business purposes, including:
- Providing estimates, proposals, and service recommendations
- Scheduling service appointments and communicating with you
- Performing inspections, remediation, repairs, and follow-up visits
- Improving our services, website, and customer experience
- Sending important updates, invoices, or service confirmations
- Complying with legal, insurance, and licensing obligations
We do not sell, trade, or rent your information to any third parties—ever.
3. HOW WE SHARE YOUR INFORMATION
We only share your information with trusted third parties when necessary to operate our business, including:
- Payment processors for secure transactions
- Insurance carriers when claims or documentation are required
- Subcontractors or licensed partners when assisting with services you authorized
- Regulatory bodies if required by law (e.g., Arizona ROC)
- IT, website, and data security providers who maintain system integrity
All third parties are required to protect your information and use it only for the specific purpose outlined.
Ironwood does not share personal information for marketing purposes with any external companies.
4. DATA SECURITY
We take strong measures to protect your data, including:
- Encrypted data transmission (SSL)
- Secure storage systems
- Restrictions on employee access
- Regular security reviews and updates
- Compliance with Arizona and federal data protection standards
While no system is 100% impenetrable, Ironwood uses industry-standard practices to safeguard your information.
5. YOUR RIGHTS & CHOICES
You may request at any time to:
- Access the information we hold about you
- Correct or update inaccurate information
- Delete certain personal data (unless required for records or legal compliance)
- Opt out of non-essential communications
To exercise any rights, contact us at:
[Insert Ironwood Email]
6. COOKIES & TRACKING TECHNOLOGY
Our website may use cookies to improve functionality and track usage. You can disable cookies in your browser settings, but certain features may not function properly.
7. DATA RETENTION
We retain customer records only as long as necessary to:
- Provide services
- Maintain accurate business, tax, and warranty documentation
- Comply with Arizona licensing and regulatory requirements
After that, data is securely deleted or anonymized.
8. CHILDREN’S PRIVACY
Our services are not intended for individuals under 18. We do not knowingly collect personal information from minors.
9. THIRD-PARTY LINKS
Our website may contain links to third-party sites. Ironwood is not responsible for the content or privacy practices of those sites.
10. CHANGES TO THIS POLICY
Ironwood may update this Privacy Policy periodically. Any changes will be posted with an updated “Effective Date.”